Moving can be stressful enough, but falling victim to a scam can make it even worse. Unfortunately, there are dishonest moving companies out there that take advantage of unsuspecting customers.
Knowing what to watch out for can help you avoid these situations entirely. Here are some of the most common moving scams and how to protect yourself from them.
Frequent Name Changes
A moving company that frequently changes its name is a major warning sign. Untrustworthy companies often do this to avoid bad reviews or legal consequences from previous customers. If you notice a company with little online presence or multiple names listed in reviews, proceed with caution.
To protect yourself, research the business thoroughly. Check their licensing, look up their address, and confirm if the company is registered with industry organizations like the Federal Motor Carrier Safety Administration.
Over-the-Phone Estimates
If a moving company gives you an estimate over the phone without seeing your belongings, this is another red flag to watch out for. Providing a moving quote sight unseen can lead to miscommunications or misconceptions about the scope of your relocation and how much the services will cost.
Reputable movers understand that an accurate estimate requires seeing the size and scope of your move, which is usually completed in person. Always insist on a visual estimate, and double-check that it includes all fees to avoid surprises later on.
Low-Ball Offers
While a low price can be tempting, it’s often too good to be true in the moving industry. Scammers lure customers in with unrealistically cheap rates, only to tack on hidden fees or hold belongings hostage for more money later. If a quote seems much lower than others, it could be an attempt to bait and switch their customers.
When comparing estimates, read the fine print to ensure you fully understand what each service covers and potential gaps you may be charged for later. Researching the moving company on review websites can inform you about whether former customers have fallen victim to this deceitful practice.
No Written Contract
Any moving company that refuses to provide a written contract or agreement is one you should avoid. A contract protects you and the movers, setting clear expectations for costs, timelines, and responsibilities. Without a contract, scammers can easily exploit you by changing terms or denying verbal agreements.
Always demand a detailed written contract and read it carefully before signing. If the company resists or rushes you into an agreement, you’re likely dealing with dishonest movers.
Required Large Deposit
One thing to understand about legitimate moving companies is that they typically do not demand large deposits upfront. However, this is a common moving scam where companies request substantial prepayments, then either disappear with the money or fail to provide the agreed-upon services.
Protect yourself by only agreeing to small, refundable deposits or avoiding moving companies with deposits altogether. When paying for a deposit, use a credit card rather than cash for additional fraud protection.
Moving scams may be common, but they’re entirely avoidable if you stay informed and vigilant. By knowing the signs, researching carefully, and trusting your instincts, you can safeguard your belongings and ensure a smooth move.
