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For many businesses, achieving a frictionless enterprise that allows for a simplified, fully coordinated information flow is more desirable. Frictionless businesses work hard to decrease customer service concerns in all aspects of their operations, so it’s no surprise that they are market leaders in their respective industries. The many benefits of making your business frictionless include cost reduction, driving customer and revenue growth, and becoming truly competitive. Below are five fundamentals for creating a frictionless business. 

  1. Hyperscale automation 

You can improve your business efficiency by offering a touchless process. Automation, for instance, can allow workers and customers to complete tasks without needless friction. For this reason, consider augmenting your workforce to improve processes and employee efficiency and free up more time and resources to complete higher-value jobs. Additionally, you can leverage automation technologies to design or redesign processes for easy adoption and use. Your business can use an architecture that allows touchless operations between the company, vendors, and customers to hyper-scale automation.

  1. Data fluidity 

Creating a seamless company extends beyond automation. It requires a good understanding and evaluation of real-time operations to improve continuously. To make your business frictionless, you must continually collect and analyze data to find previously unexpected mistakes or inefficiencies. Artificial intelligence, for instance, can hand your business a big advantage in spotting issues as they arise, allowing you to avoid the implications of spreading faults throughout the whole system. However, since data silos are the nemesis of efficiency, using lakes and warehouses will be critical in enhancing data availability and quality.

  1. Cloud agility 

There’s no doubt that cloud services can greatly influence enterprises’ efficiency and agility. Therefore, it is advisable to make your processes cloud-native to enjoy the full benefits of cloud agility. Switching to the cloud is your initial step toward greater efficiency, but once there, there are further actions you should take to maximize your investment. These include using cloud-native architecture to allow your company to expand when necessary and combining multiple clouds. You can also adopt DevOps strategies to streamline the process of developing a digital solution and use IoT, 5G, and edge computing. 

  1. Secure business 

Your business doesn’t exist on an island, so it requires partners, suppliers, and, most importantly, consumers to thrive. And although it is vital to address internal causes of friction inside your business, it is equally critical to address external ones. Your businesses must build trust across its ecosystem and collaborate effectively. Cybersecurity is one major issue to consider. Moving to the cloud gives enterprises a unique and perfect opportunity to examine and solve solution security. You may also use AWS cloud managed services to operate more efficiently and securely. 

  1. Sustainability 

Along with the drive to boost efficiency and streamline procedures, your company should strive to become a more sustainable, inclusive business. Both objectives go hand in hand by enhancing efficiency and reducing the resources required. Making your business sustainable isn’t just the right thing to do, but it’s also something that more workers and consumers want. Moving from an on-premise data center to the cloud is a good approach to enhance energy efficiency.

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Focusing on technology that supports corporate responsibility and sustainability (CR&S) is an area most businesses must improve. Auto-scaling and cloud-native solutions allow you to minimize not just your costs but also your carbon footprint.

By Erica Buteau

Change Agent. Daydream Believer. Maker. Creative. Likes love, peace and Jeeping. Dislikes winter, paper cuts and war. She/Her/Hers.

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