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Outsourcing your business’s IT services is becoming more and more of a popular option these days, and it is easy to see why. It can be a fantastic way to save your company money, free up your time and gain access to specialists in the field. This boost in popularity has naturally brought with it an increased number of companies offering their services – so how do you choose the right outsourcing partner for you and your business? Here are some tips to help you out.

Know what you want

If you go into outsourcing blind, you are probably going to struggle to pick the right company to work with. Before contacting anyone, have a think about your business’s specific IT service needs, the problems you might be facing, and exactly what you want from an outsourcing partner. This will help you to identify the people who can offer you the most value and also make it easier for the companies you approach to give you an accurate assessment and work out how best to assist you.

Check references and reputation

The best way to work out which outsourcing companies are reliable and offer high quality services is to see what their previous clients have said about them. Look at whether the company has a generally good reputation before contacting them – remember you can always ask for references from those they have worked with before if you want a more detailed review of their services. If you can see what companies in a similar industry or situation to yours think about them, even better.

Consider their experience and expertise

Experience and expertise are two of the most important factors that an outsourcing company can offer you, so be sure that the ones you are looking at have them both. You want to work with a team of true IT specialists, who have access to the latest technologies and have handled a wide variety of complex cases before. All of this will ensure that they can not only meet your needs, but exceed your expectations. After all, this is exactly what you are hiring them for.

Assess their communication

In addition to the company’s technical prowess, you also want to think about the way that they communicate with you. You will not be working in the same location as each other, so you want to feel confident that you will be able to get hold of your outsourcing partner at any time you have questions or if there is an emergency IT situation that requires their input and attention. Plus of course you do not want to work with people who are rude or unhelpful!

Consider their company values

Finally, you want to make sure that the values of the company you partner with match your own. They should understand what motivates you, what is important to you, and what your goals are. This not only applies to your specific IT needs, but also factors such as wanting to be environmentally conscious or ethical in other ways. If you and your outsourcing partner feel like a real team, it is much more likely to be a successful match.

By Erica Buteau

Change Agent. Daydream Believer. Maker. Creative. Likes love, peace and Jeeping. Dislikes winter, paper cuts and war. She/Her/Hers.

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